Shipping Policy

Shipping Coverage

 At Tesstudio, we are pleased to offer international shipping to most countries around the world including but not limited to: USA, Canada, France, Germany, Italy, United Kingdom, Belgium,  Denmark,  Greece, Norway, Poland, Portugal, Sweden, Spain, Turkey, Australia, Malaysia, South Korea, Japan. This coverage extends to the majority of developed and developing countries across Asia, Oceania, North America, South America, and other regions. Our goal is to make our products accessible to a wide audience, ensuring that customers from various parts of the globe can enjoy our offerings.

Order Processing Time

Our commitment is to process all orders within 1-2 business days. Please note that during major holidays, processing times may be extended accordingly.

Shipping Charges

• Standard Shipping: Free for most products. Additional fees apply for oversized items (e.g., items over 20KGs) ranging from $100 to $400. Additional fees for special areas range from $100 to $150. Specific shipping costs will be displayed during checkout.
• Shipping Time: 5-7 business days (Depends on product and inventory).

Tracking Your Order

Once your order is dispatched, you will receive a notification via email or SMS (based on your preference) containing the tracking number. You can track your order by:

1. Logging into your Tesstudio account and visiting the “My Orders” section.
2. Contacting Tesstudio support at service@tesstudio.com.

Return Policy

Inspect your package upon arrival. If you find any damages, do not sign for or open the package. Contact Tesstudio Customer Service immediately in such cases. Once the package is signed for, it will be considered as an acknowledgment of the product’s condition. We highly recommend recording a comprehensive unboxing video and checking items against the packing list. If you discover any damages or missing items, please contact Tesstudio Customer Service within 24 hours of receipt.

Exception Handling

Tesstudio is not liable for delays or failures in delivery due to:

• Actions of the recipient, including but not limited to changing the address after dispatch, providing incorrect or unknown addresses, refusal to accept delivery, etc.
• Customs clearance delays, with the responsibility resting on the customer in such cases.
• Force majeure events such as natural disasters, government actions, war, transportation system regulations or disruptions, etc.
• Deliveries not being made on weekends, national holidays, or during holiday periods.

Tax Rates and Charges

• Sales Tax: Sales tax is applied to your order in accordance with the tax laws of the state or country to which the order is shipped. The applicable tax rate is determined based on the shipping address and the current tax laws.
• VAT/GST: For customers in regions where Value Added Tax (VAT) or Goods and Services Tax (GST) is applicable, the tax will be calculated and applied to your order total. The rate and applicability vary by country and are based on the destination of the order.
• Customs and Import Duties: International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the customer and are determined by the customs agency of the destination country.

Contact Information

• After-Sales Support: For any service or support needs, please email our professional team at service@tesstudio.com.
• Customer Service Phone: For phone inquiries or assistance, call us at +1 (657) 565-1007.
• Technical Support Phone: For technical issues, please contact our tech support team at +1 (657) 565-1007.

Thank you for choosing Tesstudio. We are committed to providing high-quality service and support, ensuring your satisfaction with every purchase.